AIG’s Domestic Accident and Health Division is a recognized leader in the industry providing a broad portfolio of employee benefit, special risk and supplemental benefit programs to employers, associations and affinity groups of all sizes. Our coverages are designed to help organizations manage people risk exposure by reducing costs and providing attractive supplemental benefits that encourage retention and membership. Core advantages include proprietary insurance and non-insurance solutions as well as people risk strategies tailored to individual account needs.
- Offered under the name AIG@Work®, the AIG Accident & Health Division provides a number of supplement employee benefit coverages including Accidental Death and Dismemberment, AIG Ambassador and AIG International Ambassador business travel accident insurance and VIP assistance, Flex Shield Limited Benefit Health Insurance, Critical Illness Insurance and Vision Insurance.
- The Division also provides solutions for employers and organizations with motor carrier and independent contractor exposure including Blanket Occupational Accident Insurance, Independent Contractors Occupational Insurance, Truckers Occupational Accident Insurance and Flex Shield Limited Benefit Health Insurance.
- Amateur sports, public entities, student traveling abroad and other associations and affinity groups can benefit from the Division’s targeted special risk insurance products.
The goal of A&H Claims is the skillful evaluation and swift resolution of every claim. To make sure this commitment is met, we employ teams of specialists in accident and health claims, and we assign dedicated specialists to cases with complex needs. The people at A&H Claims embody our standards for service excellence. Our claims specialist unit is staffed with seasoned supervisors and examiners cross-trained in all facets of claims processing. These knowledgeable professionals have the expertise to provide the right solutions and the authority to implement them. What’s more, our people are warm, patient and particularly sensitive to difficult situations. We also provide specialized claims support exclusively for the needs of our agents, brokers and consultants.
We understand that our clients view their interaction with our team as the touchstone of the claims process. A&H’s Call Center is managed to ensure that the performance of our staff and our technological support results in an outstanding level of customer service for each of our clients.
Our Call Center operations are designed with the latest technology to optimize communications with our customers. Our sophisticated call management system is fully automated to minimize call transfers and hold times and provide every caller with exceptional service. And we are continually assessing Call Center volume, hold times and peak periods so that we are always staffed and ready to provide outstanding customer service.
You can reach the Domestic A&H Claims Department at 1-800-551-0824. Our business hours are from 8:30 a.m. to 5 p.m. eastern time. After hours, customers may leave messages. We guarantee a return call within 24 hours.
AIG Ambassador/ International Ambassador Questionnaire (.pdf)
Basic Accidental Death and Dismemberment Questionnaire (.pdf)
Blanket Occupational Accident Questionnaire (.pdf)
Business Travel Accident Questionnaire (.pdf)
Contingent Liability Questionnaire (.pdf)
Critical Illness NY Questionnaire (.pdf)
Critical Illness Questionnaire (.pdf)
Flex Shield Questionnaire (.pdf)
Hospital Accident Questionnaire (.pdf)
Hotel Guest Accident Questionnaire (.pdf)
Independent Contractor Questionnaire (.pdf)
International Travel Questionnaire (.pdf)
Non-Subscriber Occupational Accident Coverage Questionnaire (.pdf)
Special Risk (for Associations & Organizations) Questionnaire (.pdf)
Special Risk Questionnaire (.pdf)
Truckers Occupational Accident Questionnaire (.pdf)
AIG Vision Care Questionnaire (.pdf)
Voluntary Accidental Death & Dismemberment Questionnaire (.pdf)
Critical Illness Claim Form (.doc)
Accident and Sickness Claim Form/Global (.doc)
Flex Shield Claim Form (.pdf)
Group Hospital Indemnity/Hospital Accident Claim Form (.doc)
Occupational Accident Medical Claim Form (.doc)
Occupational Accident Medical Claim Form (.doc)
Accidental Permanent Total Disability Form (.doc)
Trip Cancellation/Interruption/Delay Claim Form (.doc)
Temporary Total Disability Accident Claim Report (.doc)
Out-of-Network Vision Claim Form (.pdf)
In-Network Vision Claim Form (.pdf)
Claim for Vision Care Expense for Non-Participating Providers (.pdf)
Introducing AIG Ambassador and AIG International Ambassador
These new products from the Domestic Accident & Health Division deliver an unprecedented range of VIP-style assistance services along with robust business travel accident insurance coverage for employees traveling on business. Whether employees are going around the block or around the globe, AIG Ambassador and AIG Global Ambassador deliver the comprehensive business travel accident insurance coverage and highly robust assistance services to companies that need to manage the varied risks associated with business travel.